Privacy Policy | Beam Agency

Beam Agency LLC (“Beam,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit beamagency.com (the “Site”) or interact with our services, including our SMS messaging program.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Voluntarily

Name (first name, last name)
Email address
Phone number
Company name
Job title
Information submitted through contact forms, opt-in forms, questionnaires, proposals, or onboarding documents
Communications sent via email, SMS, or forms
SMS marketing consent status (whether you have ticked the marketing consent checkbox on our opt-in form)
SMS transactional consent status (whether you have ticked the transactional consent checkbox on our opt-in form)

b. Information Collected Automatically

IP address (including IP address at the time of SMS consent, for audit purposes)
Timestamp of SMS opt-in (date and time you ticked a consent checkbox)
Browser type and version
Device information (device type, operating system)
Pages visited and time spent on the Site
Referring URLs
Cookies and similar tracking technologies

This information is collected through cookies, analytics tools, and similar technologies, including Google Analytics or comparable services.

c. SMS-Specific Data

When you opt in to receive SMS messages from Beam Agency LLC, we collect and retain:

Your phone number
The exact consent text you agreed to (which checkbox(es) you ticked)
The date, time, and IP address of your consent
The URL of the form on which consent was given
Your subsequent SMS message history with us (including STOP and HELP keyword interactions)

This consent data is retained as a permanent record of your affirmative opt-in for audit and regulatory compliance purposes.

2. How We Use Your Information

We use your information to:

Respond to inquiries and requests
Provide services and manage client relationships
Match clients with creative professionals or contractors
Send proposals, contracts, invoices, or onboarding materials
Send SMS messages, but only of the categories you have specifically consented to receive (marketing messages and/or non-marketing messages, based on which checkbox(es) you ticked)
Communicate about services, updates, or business operations
Improve our website and services
Comply with legal obligations including TCPA, A2P 10DLC, and CTIA messaging requirements
Maintain audit records of SMS consent for regulatory compliance

We do not sell your personal information. We do not share, sell, rent, or otherwise transfer mobile information or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.

3. Cookies & Analytics

We may use cookies and third-party analytics tools (such as Google Analytics or similar services) to understand how visitors interact with our Site.

You can adjust your browser settings to refuse cookies, though this may affect Site functionality.

4. Sharing of Information

We may share your information only in the following circumstances:

With service providers who assist us in operating our business (e.g., CRM, email delivery, SMS message delivery aggregators, invoicing, hosting platforms), only as necessary to deliver the service to you, under contractual confidentiality obligations
With contractors or creative professionals only as necessary to evaluate potential project alignment
When required by law, court order, or legal process
To protect our rights, property, or safety, or that of others

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services (such as SMS message delivery aggregators) is permitted only as necessary to deliver the SMS program. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

All third parties are expected to maintain confidentiality and use data only for authorized purposes.

5. SMS Messaging & Opt-In Data

If you opt in to receive SMS messages from Beam Agency LLC, the following applies:

a. How SMS Opt-In Is Collected

SMS consent is collected through a dedicated, publicly accessible opt-in form. The form presents two separate, unchecked, optional consent checkboxes, one for marketing messages, one for non-marketing (transactional) messages. You may tick either, both, or neither. Ticking a checkbox is not required to submit the form. Your phone number alone, without ticking a consent checkbox, does not enroll you in any SMS messages.

b. Categories of SMS You May Receive

Marketing SMS, sent only if you ticked the marketing consent checkbox. Includes special offers, discounts, service updates, and lead-conversion messaging about Beam's services.

Non-Marketing SMS, sent only if you ticked the non-marketing consent checkbox. Includes appointment confirmations, appointment reminders, account-related updates, and customer-care communications tied to your specific interaction with Beam.

You may opt in to one, both, or neither category. Beam routes SMS communication strictly based on which checkbox(es) you ticked.

c. SMS Data Handling

SMS opt-in data and consent records are never shared with third parties or affiliates for marketing purposes. They are shared only with our SMS delivery aggregator (currently Twilio, via HighLevel) as necessary to deliver messages to your carrier.

d. Opt-Out

To opt out of any SMS category at any time, reply STOP to any message. You will receive one confirmation and no further messages will be sent in that category.

e. Help

For help, reply HELP to any message, email hello@beamagency.com, or call (360) 954-2326.

f. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

6. Independent Contractors & Talent Submissions

If you are a creative professional or contractor:

Information submitted for placement consideration may be shared with potential clients with your consent or as part of the engagement process
Beam does not guarantee placement, employment, or project outcomes

7. Data Security

Beam Agency LLC takes administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption in transit, all data transmitted between your browser and our servers is encrypted using industry-standard TLS (HTTPS)
Access controls, access to your personal information is restricted to authorized Beam staff and contractors with a legitimate business need
Authentication requirements, administrative accounts use strong passwords and multi-factor authentication where supported
Secure third-party providers, we contract with established service providers (HighLevel, Stripe, Google Workspace) that maintain industry-standard security certifications (SOC 2, ISO 27001, or equivalent)
Regular monitoring, accounts are monitored for unusual access patterns or security events

However, no internet transmission or storage system is 100% secure, and we cannot guarantee absolute security. You provide information to us at your own risk.

If we become aware of a data breach affecting your personal information, we will notify you in accordance with applicable law.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain business records
Comply with legal, accounting, or regulatory requirements (including A2P 10DLC audit requirements, which require us to retain SMS consent records)

You may request deletion of your information, subject to legal obligations. Note that SMS consent records may need to be retained to demonstrate proof of consent in the event of a regulatory inquiry, even after you opt out.

9. Your Rights & Choices

Depending on your location, you may have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications (including marketing SMS, by replying STOP)
Opt out of non-marketing communications (including transactional SMS, by replying STOP)
Request a copy of your SMS consent record

To make a request, please contact us using the information below.

10. Third-Party Websites

Our Site may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those sites.

We encourage you to review their privacy policies separately.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the SMS delivery services.

11. Children's Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. You must be 18 years of age or older to opt in to receive SMS messages from Beam Agency LLC.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Beam Agency LLC
12012 NE 150th Circle
PO Box 1023
Brush Prairie, WA 98606
Phone: (360) 954-2326
Email: hello@beamagency.com
Website: https://beamagency.com